Terms of sale

Purpose

IA.CTIF provides businesses and organisations with consulting, audit, implementation of artificial intelligence solutions, automation and training services. These services are intended for professionals.

Quotes and acceptance

Each engagement is covered by a written quote setting out the scope, deliverables, timeline and price. The quote is valid for 30 days from its issue date.

It is deemed accepted by signing the quote or a purchase order, or by any written agreement from the client, including by email.

Electronic signatures have the same legal effect as handwritten signatures under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

Prices and payment

Prices are stated excluding taxes, in the currency of the quote. VAT or any applicable tax is added at the rate in force.

Unless stated otherwise, invoices are payable within 30 days of their issue date, following the payment schedule in the quote.

Late payment bears default interest and reasonable recovery costs, as provided by applicable law.

Timelines and delivery

Timelines are indicative unless the quote states a firm commitment.

AI projects depend on the client making data, access and approvals available. Resulting delays are not IA.CTIF's responsibility and may lead to a revised timeline.

Client obligations

The client provides, in good time, the information, data, access and contacts the engagement requires. The client warrants that the data it provides may lawfully be used for the engagement.

The client remains responsible for how it uses the deliverables, in particular under the GDPR and the regulations of its sector.

Nature of obligations

IA.CTIF is bound by an obligation of means, except for deliverables expressly defined as a result in the quote.

AI systems produce probabilistic outputs. The client validates the deliverables and remains responsible for the operational decisions taken on the basis of those outputs. IA.CTIF is not liable for decisions taken solely on the basis of an automated output without human review.

Intellectual property

Specific deliverables created for the client become its property once the engagement is paid in full.

IA.CTIF keeps its methods, tools, models and general know-how, whether pre-existing or developed during the engagement. It grants the client a non-exclusive right to use these elements for the purposes of the deliverables.

Confidentiality and personal data

Each party keeps confidential the information it receives from the other in connection with the engagement.

Where the service involves processing personal data on the client's behalf, the parties sign a processing agreement compliant with Article 28 of the GDPR.

The client's data is not used to train third-party models without its written consent.

Liability

IA.CTIF's total liability, for all damages combined, is limited to the amount actually paid by the client for the engagement concerned.

IA.CTIF is not liable for indirect damage such as loss of business, loss of revenue or reputational harm. These limits do not apply where the law prohibits them.

Termination and cancellation

Either party may terminate the engagement for a serious breach by the other party that is not remedied within 15 days of a formal notice sent by registered letter.

If the client cancels, the work already done and non-cancellable commitments (licences, subcontracting) are invoiced pro rata.

Force majeure

Neither party is liable for a delay or failure caused by an event of force majeure, for as long as that event lasts.

Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, including the UAE Civil Transactions Law (Federal Decree-Law No. 5 of 1985, as amended). In case of dispute, the parties first try to settle it amicably. Failing that, the dispute falls under the jurisdiction of the courts of the Emirate of Dubai.

General provisions

The processing of data collected through the website is described in the privacy policy.

If any clause is held invalid, the others remain in force. Not relying on a clause does not waive the right to rely on it later.